Privacy Policy

About our privacy policy

Mvolo cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never share your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Mvolo. The effective date for the validity of these conditions is 24/10/2023, when a new version appears, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person. You can find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, what security techniques we use and who can see the data.

Online store software

MyWebshop

Our online store is developed with software from MyOnlineStore. Personal data that you provide to us for the purpose of our services will be shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose. MyOnlineStore is obliged to take appropriate security measures based on the agreement we have concluded with them. MyOnlineStore uses cookies to collect technical information about your use of the software, no personal data is collected and/or stored.

web hosting

We use the web hosting services of Shopify . Shopify processes personal data on our behalf and does not use your data for its own purposes. This party can collect metadata about the use of the services, but this is not personal data.

Shopify has taken appropriate technical and organizational measures to prevent misuse, loss, and unauthorized use of your personal information. Under our agreement, Shopify is required to maintain confidentiality and to ensure that your information is managed securely. Shopify does not have access to specific customer data except as necessary to provide their services, and we treat all our email communications and other data transmissions as confidential.

Payment processors

At Mvolo, we ensure that your payments are processed safely and efficiently. For this, we use Shopify Payments as our primary payment processor. Shopify Payments allows us to offer a wide range of payment methods, including credit cards, iDEAL, Bancontact, and other local options depending on your location.

When you make a payment through our website, your payment information is securely processed by Shopify Payments. Shopify Payments meets the highest security standards and is PCI DSS (Payment Card Industry Data Security Standard) certified. This means that your payment information is protected by advanced encryption technologies and strict security protocols.

We do not have direct access to your full payment information; this is managed by Shopify Payments. Your personal and financial information is only used to process your payment and is not shared with third parties except as necessary for payment processing or as required by law.

By using Shopify Payments, we can provide you with a secure, reliable, and seamless payment experience, so you can make purchases from Mvolo with peace of mind.

Reviews

At Mvolo we value the feedback of our customers. For this reason we collect reviews via different platforms such as WebwinkelKeur, Trustpilot and Google. Your opinion helps us to continuously improve our services and products and gives future customers insight into your experience with us.

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In appropriate cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties in the provision of services and we have given WebwinkelKeur permission to do so. All of the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

In addition, we also collect reviews via **Trustpilot** and **Google**. When you leave a review on one of these platforms, you will be asked to provide personal information such as your name and email address. This data is managed according to the privacy conditions of Trustpilot and Google respectively. We use these reviews to improve our service and to gain a better understanding of customer experiences with our products.

We value your feedback and take the necessary steps to ensure that your personal data is processed and stored securely, regardless of the platform on which you post your review.

Shipping and logistics

At Mvolo we work with reliable logistics partners to ensure your orders are delivered safely and on time. We use the services of DPD, UPS, FedEx, Bpost, PostNL and DHL to offer the best shipping options depending on your location and the size of your order.

DPD offers fast and reliable delivery within Europe, with accurate tracking information to follow your parcel.

UPS is known for its global reach and efficient express services, ideal for international shipments.

FedEx delivers high-quality shipping services with a focus on speed and reliability, both within Europe and worldwide.

Bpost is our partner for domestic deliveries in Belgium, with strong local coverage and flexible delivery options.

PostNL is our trusted partner for deliveries within the Netherlands, with a fast and efficient service for both domestic and international shipments.

DHL offers reliable shipping solutions worldwide with a focus on speed and customer focus, perfect for both national and international deliveries.

All personal data required for shipping will be carefully processed in accordance with our privacy policy and will only be shared with our logistics partners for the execution of the shipment.

Billing and accounting

Efactuurdirect

We use the services of Efactuurdirect to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used to manage sales invoices. We use the services of Efactuurdirect to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used to manage sales invoices. Your personal data is sent and stored protected. Efactuurdirect is obliged to maintain confidentiality and will treat your data confidentially. Efactuurdirect does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Etsy.com

We sell (some of) our items via the Etsy platform. If you place an order via this platform, Etsy shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, Mvolo may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.

Retention periods

We store your data for as long as you are a customer with us. This means that we store your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we also consider this as a request to be forgotten. This also means that we do not store your data for longer than two years from the last contact or transaction moment, unless there is a legal justification for this. Based on applicable administrative obligations, we are obliged to store invoices with your (personal) data, so we store this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. In order to prevent abuse, we will in principle send transcripts and copies of your data to the e-mail address known to you. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the event of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to inspect the data that we (have) process and that relate to you personally or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data that we (have) process and that relate to you or can be traced back to you, changed. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process and that relate to you personally or that can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, processed by another party. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that are processed by other processors or third parties on our behalf to the e-mail address known to us. In all probability, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Mvolo. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will make copies of the data that we (have) processed available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this to be the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies are placed via our website by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to grant access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data about you, we will notify you of this by e-mail.

Contact details Mvolo:

Hoge Zand 39, 2512EL The Hague Netherlands. T: (+31) 649771098. E: Info@mvolo.nl.