Shipping policy
At Mvolo we understand how important it is to deliver your products quickly and in excellent condition. That is why we do everything we can to properly package and ship your product.
Shipping is possible throughout Europe.
– The processing time is 1 up to 2 working days (Monday to Saturday).
– Transit time is 2 to 5 business days (Monday to Saturday).
Time for transport, handling and order closure in the Netherlands:
– Processing time is 1 business day (Monday to Saturday).
– Transit time is 1 to 5 business days (Monday to Saturday).
Shipping costs and VAT:
– Shipping costs: we offer free shipping
– All prices and amounts are stated in Euros.
- All prices include VAT.
– We do not charge membership fees.
Delivery conditions:
We use DHL and PostNL to ship products.
Shipping Status:
All orders are processed within 1 business day (Monday to Friday) of receiving your order confirmation email containing your tracking number. You will receive a message when your order has been shipped. Don't worry if you don't receive a shipping confirmation right away! You will receive your products at the right time. Simply contact us at customerservice@mvolo.nl or call us 0649771098. If your order requires additional information to be fully processed, we will contact you by email.
Change order:
Once your order has been confirmed, it may be changed or canceled. If you wish to return a product, the returns procedure will be outlined once you receive the item. Please contact us as soon as possible via info@mvolo.nl
Address change:
Once the product is in transit, we can no longer change the delivery address. Please contact us within 48 hours of placing your order at info@mvolo.nl or by calling 0649771098 if you want to change the address where your order will be delivered.
Multiple addresses:
We do not deliver to multiple addresses for one order. If you would like products delivered to multiple addresses, please submit separate orders. If you need help with this, you can find it here: info@mvolo.nl
Product not received:
If your order was successfully placed, but you have not received it yet, even though the tracking information shows that it has been delivered. If you cannot find the products you ordered, please contact us immediately.
To track an order:
When an order is in transit, we will send you a confirmation email with the tracking number and an order tracking link so you can track the progress of your purchases. Please contact us as soon as you encounter any problems.
Problems with orders and returns
If there are any issues with your order or you would like to request a return, please refer to our Returns and Refunds Policy page for detailed instructions and guidelines.
If you have any questions or need assistance regarding your order or shipping, please do not hesitate to contact our customer service team. We are here to help you.
E-mail: info@mvolo.nl
Telephone: 0649771098
Thank you for choosing Mvolo. We appreciate your business and look forward to serving you again in the future.
