Refund and Return Policy

If you purchased a product from us and are not satisfied with it, you can return it for a refund or exchange within 90 days of the delivery date (unless otherwise stated).

Complete the form here to request your return: CLICK HERE

To initiate a return, refund or exchange, you must contact us via email: customerservice@mvolo.nl

Frequently asked questions about returns, refunds and exchanges.

Return procedure:

- First fill in the form

- Contact us by email: customerservice@mvolo.nl

- Follow the instructions and choose the products you want to return.

Items returned to us without first requesting a return will not be accepted. 

Which items can be returned?

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

Exchange:

You can request a replacement item within the first 24 hours of your order. Please contact us at customerservice@mvolo.nl to arrange an exchange. If you wish to exchange the product after 24 hours or after shipment, you must pay return shipping and you will not be charged a restocking fee.

If you need to exchange something after you receive it, you must keep all items and their packaging until your exchange request is approved. If your replacement product is temporarily out of stock, we will let you know as soon as it arrives or suggest an alternative.

Cancel:

You have 24 hours after placing your order to request a cancellation. If you wish to cancel your products within 24 hours, please contact us as soon as possible at info@mvolo.nl. If you wish to cancel the product after 24 hours or after shipping or transportation, you must pay for return shipping and you will not be charged a restocking fee.

Defective item received:

If the purchased goods are torn, defective or damaged by the carrier, please contact us for an exchange within 90 days of delivery and the customer will not have to pay return shipping costs.

Refund option:

Return to original payment method.

Return shipping and restocking fees:

- You will be responsible for return shipping costs if the reason for the return is a customer issue (such as not liking or wanting the item, or ordering the wrong product).

- If an order needs to be reshipped due to an error other than ours (wrong address provided, refused upon delivery, not picked up from post office on time, etc.) You will be responsible for return shipping costs.

- If the return is due to our problems (such as wrong products in your order or product quality problems), you will also pay the return costs. 

- No restocking fees will be charged.

Refund and Refund Timescale:

You will receive a notification via email once your returned item has been received and reviewed. You will also be informed whether your refund request has been approved or rejected. If the refund request is approved, you will receive your purchase amount back within 7 to 14 working days.

Late or missing refund:

If you haven't received your money back yet, check your bank account first and then contact the credit card company that issued your card. Your refund may not be legally credited immediately. Refunds sometimes require processing time before they can be posted, so please contact your bank next. If you've tried everything and you still haven't received a refund, please contact our customer service team.

If you have any questions or need assistance regarding your order or shipping, please do not hesitate to contact our customer service team. We are here to help you.

E-mail: customerservice@mvolo.nl

Thank you for choosing Mvolo. We value you as a customer and look forward to serving you again in the future.