Warranty on Mvolo products

All Mvolo products always come with a 2-year warranty on electronic and mechanical defects (unless otherwise stated). During the warranty period, we will repair or replace the product free of charge, provided that the defect is not the result of incorrect use, careless handling, normal wear and tear, accidental damage or changes by the buyer.

Step-by-step plan for submitting a warranty claim

If you wish to submit a warranty claim, please follow the steps below:

  1. Report your complaint by e-mail: Send an e-mail to customer service @mvolo.nl with a description of the problem. If possible, add photos or videos showing the defect. Do not forget to include a copy of the proof of purchase (invoice) or your order number.

  2. Get a response from us: We will contact you within a few days. Sometimes we can provide an immediate solution, but in most cases we ask you to send the entire product to our return address. The shipping costs for returning are at your expense, unless the problem occurs immediately after receiving the product. In that case we will reimburse the shipping costs (standard PostNL rate).

Return address: Mvolo
Ecologyweg 4
3343 LM Hendrik-Ido-Ambacht

  1. Confirmation and investigation: After receiving the product, we will send you a confirmation by e-mail. We will then investigate the complaint and within two weeks at the latest we will let you know whether the product will be repaired or replaced. Of course, we strive to handle this process as quickly as possible.

Why choose Red Light Therapy?

  • Who is Red Light Therapy for?

    Red light therapy is suitable for a wide audience, from athletes to people with skin problems or chronic pain. It helps, among other things, to reduce wrinkles, improve skin texture, and relieve muscle and joint pain. However, people with serious medical conditions or light sensitivity should consult a doctor first.

  • Why is Red Light Therapy so effective?

    This therapy is effective because it improves mitochondrial function, resulting in increased ATP production. This speeds up cell repair, reduces inflammation, and promotes healing. Additionally, red light helps with collagen production, which makes the skin younger and firmer.

  • Vitality

    Red light therapy not only provides support for complaints, but also works preventively and strengthens the body. It promotes focus and mental clarity, supports anti-aging through collagen production, improves blood circulation, increases energy levels, and can even stimulate metabolism to support weight loss. In short, a complete solution for more balance and vitality.
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Balance, Recovery and Energy

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  • Skin complaints

    Red light therapy supports the skin from within with complaints such as acne, rosacea, eczema, wrinkles and scars. It stimulates cell renewal and soothes inflammation, for a healthier, radiant skin.

  • Pain complaints

    For pain complaints such as arthritis, rheumatism, muscle and joint pain, red light therapy offers effective relief. It penetrates deep into the tissues, supports the natural recovery process and helps reduce pain, so that movement becomes more comfortable again.

  • Sleep disorders

    In case of sleep disorders, red light therapy helps by stimulating the production of melatonin, which ensures a better night's sleep. It promotes relaxation and reduces stress, so you sleep deeper and wake up more rested.

  • Mood disorders

    Red light therapy can help alleviate mood disorders by supporting serotonin production and lowering stress levels. This helps stabilize moods and promotes a positive and balanced feeling, ideal for times of sadness and stress.

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How often should I use red light therapy?

For most users, we recommend using red light therapy for 10-20 minutes three to five times per week. The ideal frequency varies by person and goal, such as pain relief or skin improvement. It is important to use the therapy regularly for best results.

Is red light therapy safe?

Yes, red light therapy is completely safe and has no side effects when used correctly. It is a non-invasive method that does not contain UV radiation. All our products have been thoroughly tested and meet safety requirements. Always consult a doctor first for medical questions.

Can I use red light therapy for skin problems such as acne or eczema?

Absolutely! Red light therapy is very effective for skin problems. It calms inflammation, promotes cell renewal and stimulates collagen production. This can help with acne, eczema, rosacea and other skin problems. For more information on skin improvement, check out our blog.

How long do Mvolo products last and do I have a warranty?

Mvolo products are made of durable materials and have a long lifespan. The products have a 2-year warranty. Please refer to the manual of the specific product for maintenance instructions to extend the lifespan.

Do I need to wear protective clothing or glasses during red light therapy?

For most applications of red light therapy, it is not necessary to wear protective clothing. Some people find it helpful to wear glasses, especially at higher light intensities. Our products are safe to use without additional protection, but for added comfort and eye protection, a pair of glasses is included in each package. This way, you can enjoy the benefits of red light therapy without worry.

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