Warranty on Mvolo products

All Mvolo products always come with a 2-year warranty on electronic and mechanical defects (unless otherwise stated). During the warranty period, we will repair or replace the product free of charge, provided that the defect is not the result of incorrect use, careless handling, normal wear and tear, accidental damage or changes by the buyer.

Step-by-step plan for submitting a warranty claim

If you wish to submit a warranty claim, please follow the steps below:

1. Report your complaint by e-mail: Send an e-mail to customer service @mvolo.nl with a description of the problem. If possible, add photos or videos showing the defect. Do not forget to include a copy of the proof of purchase (invoice) or your order number.

2. Get a response from us: We will contact you within a few days. Sometimes we can provide an immediate solution, but in most cases we ask you to send the entire product to our return address. The shipping costs for returning are at your expense, unless the problem occurs immediately after receiving the product. In that case we will reimburse the shipping costs (standard PostNL rate).

Return address: Mvolo
Ecologyweg 4
3343 LM Hendrik-Ido-Ambacht

3. Confirmation and investigation: After receiving the product, we will send you a confirmation by e-mail. We will then investigate the complaint and within two weeks at the latest we will let you know whether the product will be repaired or replaced. Of course, we strive to handle this process as quickly as possible.